How long will my order take to arrive?
All orders are processed and shipped within 24 hours during the business week (days between and including Monday to Friday and do not include public holidays and weekends). Your order will be processed and shipped same business day if made before 9 am EST.
|Standard Shipping (4-7)||4-7 business days|
|Standard Shipping (2-5)||2-5 business days|
|Economy Shipping (8-12)||8-12 business days|
Do you ship internationally?
Yes, we ship internationally. When shipping outside USA, customers are responsible for their own duty taxes on the items they order. These are our shipping methods:
|Standard International Shipping ||3-20 business days|
Do you offer discreet shipping?
Absolutely! Privacy and discretion are a top priority for us. Your products will be shipped in plain cardboard boxes or mailers. The originating address will be discreet also, for example the shipping label will state from "Shipping department", and the address.
Do you ship to Hawaii and Alaska?
Yes. You must select Standard Shipping (3-5 business days) method for Hawaii and Alaska orders. Other shipping methods are not available for these destinations.
Do you ship to P.O. Boxes?
What are your shipping rates?
We use a weight based shipping method. The final shipping rate depends on the shipping method that you have selected and on the total weight of the ordered items. We provide a shipping rates calculator on your cart page that will help you estimate the total shipping costs before completing the checkout process.
What is your return/refund policy?
Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable.Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
If a customer cancels its order once it has shipped or returns it when it arrives to its delivery address without accepting it, we will only refund the amount of the products that he ordered. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.
Refund payments will be made using the same payment method you used to make the initial purchase.
If an item is defective and is accepted to be returned and we do not have a replacement in stock, we will refund the full amount of the item to the customer.
If a customer wants to cancel an order and send us an email before shipping the order, we will refund the full amount of the order.